We provide multiple contact options including live chat, email and an integrated support ticket system. Live chat is ideal for immediate assistance while email or tickets are useful for complex issues requiring documentation. Our goal is to respond promptly and clearly to every inquiry.
Support hours are listed on the site and localized options may be available for players in Greece. We prioritize security and identity checks before sharing sensitive account details, ensuring protection for account holders.
We assist with password resets and account recovery while following strict verification procedures to protect accounts. If you forget your password, use the reset feature or contact support for verification assistance. We never request full passwords via chat or email.
Enabling two-factor authentication is recommended to further secure your account. Our support team can guide you through setup and recommend best practices for safe account management.
Need help claiming a promotion? Contact support and we will guide you through the steps to meet eligibility.
We help with deposit and withdrawal questions, including clarifying fees and processing times. If you experience delays, our team helps track transactions and liaise with payment providers when needed. We also assist with uploading verification documents securely to speed payout requests.
When contacting support regarding payments, provide transaction references and screenshots where possible to help our team investigate efficiently. We handle payment queries with discretion and aim to resolve them as quickly as feasible.
We take responsible gaming seriously and can assist with setting limits or self-exclusion. Our team provides resources and support contacts for players who need help controlling their play. We respect privacy and treat such requests with priority.
If you or someone you know needs support, contact our team to discuss limit settings, cooling-off periods or self-exclusion options. We will provide clear instructions and confirm the requested changes promptly.
We aim to resolve issues at first contact, but if a matter requires escalation, we provide a transparent complaint process. Submit details via the support ticket system and we will acknowledge receipt and provide a timeline for review. Our escalation team investigates thoroughly and communicates findings clearly.
If you remain unsatisfied with the outcome, further steps and external dispute resolution options are outlined in our terms and conditions. We strive for fair and timely resolutions and maintain records of complaints for continuous improvement.
Live chat responses are typically immediate during operating hours. Email and ticket responses may take longer depending on complexity. We prioritize urgent account and payment issues to minimize disruption for players.
Response time estimates are provided on the contact page. For the fastest resolution, include relevant details such as account ID, transaction references and screenshots when submitting a ticket.
Use live chat for immediate help or submit a support ticket for detailed inquiries. Email is available for non-urgent matters; response times vary by channel.
Provide transaction references, date, amount and any confirmation screenshots. Verification documents may be required to confirm ownership before releasing funds.
Live chat is immediate during operating hours; ticket and email responses typically arrive within 24-72 hours depending on complexity.
Yes. We follow strict access and privacy protocols. Do not share full passwords; support will never ask for them.
